1. Information We Collect
We collect only the personal information you voluntarily provide in order to deliver our services, process requests, and support your experience with Old South Asset Management, INC.
Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, payment forms, or general informational request forms, we may collect your phone number to send and receive text messages related to our services.
Payment, Reservation, and Transaction Information: If you choose to process an online payment, submit a reservation, or complete a related transaction, we may ask you to provide information necessary to process your request. This may include, but is not limited to, your name, physical address, telephone number, email address, company name, title, lot number, payment information, and other details required to complete the transaction.
User-Provided Information: Any additional information you provide helps us respond to your inquiries, improve our services, and provide better support.
2. How We Use Your Information
We use your data to:
- Deliver text messages and updates related to our services.
- Process online payments, reservations, applications, maintenance requests, showing requests, Tenant Web Access registration, and other service-related requests.
- Send information about your transaction, request, reservation, payment status, or account activity.
- Respond to your inquiries and provide customer support.
- Improve our services, website functionality, and user experience.
- Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content.
- Comply with applicable laws, court orders, regulatory requirements, or other legal obligations.
3. Message Content
Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, payment or reservation updates, account-related notices, and other service-related content. Standard messaging rates may apply. Message frequency will vary.
4. Sharing Your Personal Information
Old South Asset Management, INC does not sell your personal information to unrelated third parties. We also do not sell or share mobile opt-in data or consent with unrelated third parties for their own marketing purposes.
We may disclose information as necessary to operate our business, provide services, process transactions, complete reservations, respond to requests, or support the community, property, or facility you selected. This may include disclosure to the selected facility, service providers, payment processors, property management platforms, contractors, affiliates, or other parties who assist us in delivering our services.
We may also disclose information when required by law, court order, legal process, or to protect the rights, property, or safety of Old South Asset Management, INC, our customers, residents, users, or others.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access and disclosure.
However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. Payment information collected through online payment or reservation processes is used strictly for billing, reservation, transaction, or account-related purposes.
6. Cookies
Our website may use session cookies to support website functionality and allow users to complete transactions, reservations, or other online requests. A session cookie is a small file placed on your device that acts as a unique identifier to help keep track of information entered during a website session.
Without session cookies, certain website features may not function properly, and you may be unable to complete a transaction or request. Session cookies do not remain on your device after you close your web browser window. Our session cookies do not contain personal information and are not used to track you across unrelated websites.
Your web browser is the primary way you can control cookies. The method for changing cookie settings varies depending on the browser you use.
7. Opt-Out
You can opt out of SMS messages at any time by replying “STOP” to a message. After you send “STOP,” we will send an SMS message confirming that you have unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
For help, you may reply “HELP” for more information, contact us at support@oldsouthmgmt.com, or contact the office number listed on our website.
8. U.S. Short Code Terms of Service
If you opt in to receive text communications through our website, online payment process, reservation process, application process, maintenance request process, showing request process, Tenant Web Access registration, or other service-related form, you are providing your phone number and agreeing to receive text communications from Old South Asset Management, INC.
You can cancel the SMS service at any time by replying “STOP.” If you want to join again, sign up as you did the first time, and we will resume sending SMS messages to you. If you are experiencing issues with the messaging program, you can reply “HELP” for more assistance or contact us directly at support@oldsouthmgmt.com.
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency will vary. If you have questions about your text or data plan, contact your wireless provider.
9. CTIA Compliance
Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.
10. Changes to Policy
Old South Asset Management, INC may update this Privacy Policy from time to time to reflect changes in our data practices, services, legal requirements, or operational needs. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other appropriate means.
Your continued use of the website or services after such changes constitutes your acceptance of the revised Privacy Policy. We recommend that you review this Privacy Policy from time to time to ensure that you are aware of our current privacy practices.
11. Contact Us
For questions or concerns about your data, this Privacy Policy, or SMS communications, please contact us at support@oldsouthmgmt.com.